Providing Data-Enabled Patient Services

by | Feb 15, 2023 | Healthcare, Life Sciences

Doctor working at her office providing care using online patient services.

Data-enabled patient services enable healthcare workers to provide their patients with more effective care. More importantly, those working in life sciences have improved access to patient records and reports.

According to the World Health Organization (WHO), access to healthcare data ensures patients receive quality health services. When laboratories gain insights from patient data, they can provide the support necessary for clinical management. These include support in areas such as:

  • Disease monitoring
  • Patient care
  • Health sector planning
  • Facility management
  • Service coverage and performance

In the wake of the recent global pandemic, data-enabled patient services provide valuable insights that can positively impact healthcare workflows. It also improves the preparedness of staffing capacity for essential services.

Here are some benefits of online patient services for life science professionals, healthcare facilities, and patients. First, let’s review what it means to have data-enabled patient services.

Key Takeaways:

  • Technology makes it easier for the healthcare and life sciences fields to provide better care with data-enabled patient services, like telehealthcare options for remote treatments and diagnoses.
  • Online patient services mean no boundaries exist on the patient or doctor’s location. You can even speak with an out-of-state specialist without incurring the costs of travel.
  • Patient online services reduce self-diagnosis. Doctors can diagnose and treat their patients without extended wait times, typically leading to patients turning to the internet for answers.
  • These services are more cost-effective and improve confidentiality for patients. It also allows patients to sign consent forms for care more efficiently.

What it Means to Have Data-Enabled Patient Services

In the last two years, organizations in all sectors have relied on technology to continue to offer their services. Healthcare and life sciences rely on these advancements to provide their patients with more digital care options.



Digital patient care (telehealth services) will break the backlog of patients who need to visit a doctor but have neglected to do so since the dawn of the COVID-19 pandemic. Data-enabled patient services allow providers to access their patient’s records no matter the doctor’s or patient’s location.

It also allows laboratories and other life science facilities to access vital records, upload testing results, and assist doctors with timely and effective diagnoses. This digital patient care will require a reliable master data management platform designed for healthcare and life sciences.

5 Benefits of Patient Online Services

Data quality and completeness improve life science teams’ ability to perform tasks required for effective patient care. When you centralize master data, you enable your teams to make data-driven decisions with accurate business intelligence.

Not only do the patients benefit from these insights. So does every member of the biotech, life science, and healthcare fields. Facilities can better maintain the patient journey in areas such as:

  • Research
  • Marketing
  • Registration
  • Onboarding
  • Therapy
  • Retention
Graph of how master data management ensures data-driven decisions throughout the patient journey.
Image source: Gaine Technology


Here are the ways patients, healthcare professionals, and biotech and life sciences benefit from patient online services:

1. No Location Limitations

Often, researchers do not have to benefit from speaking to the doctor or the patient directly. Lab techs perform tests on samples with only the information provided in the paperwork associated with the doctor’s order to administer the test.

With a centralized data source, online patient services provide necessary medical records and the doctor and medical staff notes written in the patient chart. Furthermore, they obtain a complete view of a patient’s history.

2. Reduces Self-Diagnosing

Patients want answers immediately. They do not want to wait for a doctor to order a test, wait to have the test administered, and then wait for results.

Their impatience often leads to them turning to online resources like WebMD for diagnosis based on their symptoms. The problem with this is that so many symptoms relate to many illnesses. Self-diagnosis is dangerous.

Patient online services reduce this risk in two ways. For one, it shortens the time patients wait for information regarding their test results.

Secondly, biotech lab technicians can upload results allowing patients to view these results using an online, self-service portal. These portals also offer live chats with medical staff who can assist patients in better understanding these results without waiting.

3. Cost-Effective Care Options

Patient portals reduce costs for both patients and medical facilities. It also reduces the strain on healthcare workers because the information is available to the patient without the need for additional office visits.

Biotechs can also improve research by gaining access to multiple patient records quickly. That reduces the time it takes to analyze results and determine causal reactions.

Scientists can also use this data to determine cost-effective treatments based on provider data. For example, when COVID-19 first hit, scientists could determine the diffusion of the virus based on data collected and stored by other researchers worldwide.

That made determining a proper course of action quicker to reduce the spread of a deadly virus. Local, state, and federal health organizations could implement protocols to keep citizens safe and reduce the number of people requiring treatment.

4. Improves Patient Confidentiality

Digital patient services go one step further in guaranteeing patient confidentiality. Master data platforms offer a level of data encryption that ensures medical records and patient files do not end up in the wrong hands.

5. Patient Consent Forms Availability

Patient consent is vital to providing appropriate care. Providing patients with digital consent forms ensures they remain informed about their care.

There are between 17,000 to 46,000 malpractice lawsuits filed each year in the United States against various healthcare professionals. These forms protect the healthcare facility from these lawsuits if patients claim they did not give informed consent.


Infograph of malpractice lawsuits each year in the US
Image source:


These forms are available immediately. Any agent working for the hospital or medical facility with authorization can access them.

Gaine Data-Enables Patient Services

Today’s healthcare and life science solutions for providing better care require data-enabled patient services. Healthcare facilities must connect all the data sources for patient information to give a holistic view of patient needs, diagnoses, and treatment.

For over 15 years, Gaine has specialized in data models that support the most complex and interconnected data ecosystems.

Our master data solutions for healthcare and life sciences contain industry-specific attributes. These enable healthcare professionals to provide the best care possible with data-enabled decision-making.


Contact us today to learn more about our master data management platform for healthcare and life science facilities. 


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