Gaine Technology
CONSENT AND PREFERENCE

Empower patients and streamline healthcare operations with centralized, dynamic, and compliant consent and preference management across the entire care journey.

Capture, manage, and enforce consent and preferences with Coperor’s Consent and Preference Management solution. Ensure compliance, improve efficiency, and enhance the patient experience.

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OVERVIEW

Integrated Consent & Preference Management

Healthcare organizations need a system that responsibly gathers and uses patient data. This system should link consent choices with unique identifiers like email addresses, collected during various patient interactions. A complete consent management solution creates a central database of approved information. This data can then be shared across the organization and partners, allowing for responsible use to grow the business and create real value.

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BENEFITS

Empower patients with Zero Latency consent management.

Risk

Minimize risk

Detect and respond to contact detail changes or adjust permission settings according to new or updated government regulations.

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Avoid poor experiences

Retain more patients by deploying opt-down functionality. Patients can reduce communication frequency and channels, such as email, and specify their interest in certain products or services.

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Increase opt-in rates

Organizations using a consent and preference management system report increased opt-in rates by 39%, compared to 20% for those without a system. Those with a system in place also reported 25% lower unsubscribe rates, compared to 12% without a system.

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Flexible governance

Centralizing and connecting consent, preferences, and durable identifiers through one central platform helps ensure the use of trusted data across multiple tools and technology platforms throughout the enterprise while staying flexible for changing structural needs.

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Reduced IT complexity

Using a unified data model and integration hub, organizations can eliminate point-to-point consent and preference data integration, lowering costs associated with maintaining and updating disparate legacy systems for consent management.

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Zero latency

Consent preference matrices held within the context of mastered patient records allows for manual processes to be automated through systems integrations, driving efficiency that leads to lower operational costs, reduced latency, and better patient experiences.

"Before Coperor, managing consent across our research and marketing channels was a nightmare of manual tracking and compliance risks. Now, we have a single source of truth that not only ensures regulatory compliance, but also precisely respects our participants’ preferences.”

Chief Data Officer, American multinational pharmaceutical

CAPABILITIES

Why Consent & Preference On Coperor

Accurate Consent Data

Coperor ensures highly accurate patient consent information. All first-party consent information is automatically aligned with each patient identity using Coperor’s Identity Resolution. It provides longitudinal tracking for better audits, reporting, and analytics with the ability to see every contributing change, source system, and action across every patient, consent program, consent, and preference.

Consent from multiple sources appropriately associated to the patient or member allows for a full longitudinal profile
FEATURES

Feature Highlights

Coperor's Lookups & Crosswalk management supports the building of granular brands and programs to support operationalizing new consent and digital experiences
Build

Patient experience portal

Leverage the patient experience platform to build a consent and preference management program tailored to your needs.

The patient experience portal and coperor but support SSO using federated identity management providers
Empower

Consent subject self-service

Provide your patients the capability to securely access and modify their consent program preferences.

Consolidated consents displayed in the Coperor console, along with granular preferences and opt-in statues
Capture

Consent data

Directly integrate with any web form or consent data source to create a centralized record for each patient and their consents and preferences.

A consent lineage example output for showing consent change over time
Track changes

Compliance ready consent history

Maintain a complete audit trail of all consent and preference changes with identified systems, elements, and activated governance policies.

Coperor's data quality and auditing capabilities highlight patients in a bad state where consent has expired but the patient is signed up for patient services. These profiles can be reviewed and the necessary outreach can occur.
Real-time reporting

On-demand audits and insights

Generate detailed reports on consent and preference data to support compliance audits and demonstrate adherence to regulations.

Connected profiles in the patient experience portal and Coperor are just one example of a data connection for a zero-latency digital experience
Integrated consent

Updated consent preferences. Everywhere.

Immediately deliver back consent information in real-time to patient services, marketing, and portal platforms for a zero-latency experience.

Frequently Asked Questions