One true patient. One clear journey.

The Challenge

Amgen sensed an opportunity to take advantage of the patient-centric paradigm shift. Recognizing the value of patient personalization during the commercial engagement process, Amgen chose to revamp its entire patient support technology infrastructure.

Amgen engaged a group of industry experts to address the following challenges:

• Patient data spread across disparate internal and external systems
• Multiple legacy systems with aging technology and lack of patient data interoperability
• Lack of visibility into patient data due to siloed drug brands
• Insufficient data and service from third-party patient services vendors

The Solution

Amgen sought a Patient Master Data Management provider. They placed a high premium on lean architecture and scalability.

Gaine’s experience and comprehensive data management solution, Coperor One Patient, was selected because of the platform’s flexibility and confidence that there would be a much quicker time-to-value and reduced overall cost.

With the project underway, Amgen and Gaine discovered a bevy of opportunities to set a new standard for patient master data management. Coperor One Patient provided the core functionality for Amgen’s new patient engagement ecosystem:

• Centralized system of truth for all Internal patient data systems
• Efficient patient ID-driven external data vendor synchronization
• Transition from batch to real-time API integration