In Response to COVID-19, Safety Net Connect Provides Primary Care Physicians with Free Access to Dedicated eConsult Telehealth Portal in Partnership with America’s Physician Groups, Gaine Healthcare, and HubMD

by Mar 31, 2020

eConsult provides PCPs with rapid, electronic access to specialist consultations and guidance during COVID-19 pandemic

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NEWPORT BEACH, Calif., March 31, 2020 – Safety Net Connect (SNC), a leading provider of innovative healthcare technology solutions, America’s Physician Groups (APG), Gaine Healthcare and HubMD are pleased to announce the launch of an eConsult telehealth portal providing primary care physicians (PCPs) with no-cost, rapid, electronic access to specialty care consultations.

During the COVID-19 outbreak, health systems are experiencing increased volumes of infectious disease and pulmonology consultation and referral requests. In addition, there is a growing need for online access to specialty care for patients with medical and behavioral conditions unrelated to COVID-19.  To support PCPs and help facilitate the critical, ongoing delivery of patient care during the coronavirus pandemic, this dedicated eConsult telehealth portal will provide a secure electronic connection between frontline healthcare providers and specialty physicians – often in less than 4 hours.

“We are all incredibly grateful to the healthcare providers and professionals putting themselves in harm’s way during this challenging time,” says Chris Cruttenden, President of SNC. “We feel both honored and mission-bound to provide any assistance we can to support the critical, life-saving work of those on the front-line of this pandemic.”

eConsults connect PCPs with specialists who provide responses to their questions, often preventing patients from having to schedule, and endure long wait times for, face to face visits. Providers can launch eConsult in a virtual training session lasting less than 30 minutes and can begin submitting eConsults immediately. Specialists can be onboarded in the same amount of time and spend, on average, 10 minutes or less responding to an eConsult request – enabling specialists to consult on more patient cases increasing their capacity tenfold while reducing the need for face-to-face interactions.

One of the first and largest eConsult systems in the nation, SNC has conducted over 1.3 million eConsults on the platform. SNC has successfully served over 10 million Medicaid, low-income and underserved patients, engaged with thousands of primary care and specialty providers, and implemented enterprise-level eConsult platforms for the second and third largest Medicaid health systems, LA County, CA and Cook County, Illinois. Additionally, SNC has recently implemented the eConsult solution in California’s Riverside and San Bernardino counties.


About America’s Physician Groups

America’s Physician Groups is a not-for-profit, mission-driven association organized to assist accountable physician groups to improve the quality and value of healthcare provided to patients. America’s Physician Groups represents and supports physician groups that assume responsibility for clinically integrated, comprehensive, and coordinated healthcare on behalf of our patients. In California, APG represents over 180 physician groups across the state. Visit us at

About Gaine Healthcare

Gaine helps leading healthcare organizations, life sciences, and biotech companies leverage information as they strive for competitive advantage and operational efficiency. Gaine’s Coperor™ platform arms its clients with Information Agility™ which maximizes flexibility, minimizes cost and time-to-value, and eliminates the risks associated with implementing new systems, migrating existing systems, and integrating data from internal and external sources. For more information, please visit

About HubMD

HubMD is a virtual medical group of physician specialists who care. We provide primary care physicians and healthcare facilities access to fully credentialed and licensed, board-certified specialist physicians. As a for profit medical group, our focus is on the safety net population. We partner with physicians and others to enhance care delivery. Our clients are public and private organizations including hospitals, health systems, and even correctional facilities.

About Safety Net Connect

Since 2009, Safety Net Connect (SNC) has partnered with public and private organizations to provide a multitude of successful and nationally recognized web-based healthcare solutions for underserved and safety net populations. SNC’s innovative solutions have reached over 10 million patients from clients such as Los Angeles Department of Health Services (LADHS), MedPoint, LA Care, Orange County Healthcare Agency, CalOptima, San Diego Healthcare Agency, and Cook County MHN (an Illinois Medicaid Project).


Media Contact:

Kristine Nash-Wong



Martin Dunn


Martin Dunn was the co-founder of Delos Technology which developed the MDM technology marketed under the Siperian brand. The Delos MDM technology introduced many MDM concepts that are now widespread within the MDM discipline including a data steward console to adjudicate match results, opt-in synchronization, cell level delta detection and the concept of measuring trust.

Martin is now a partner with Gaine Solutions and continues to advance the techniques by which enterprise Master Data is managed.